How To Protect Your Account
Download Our Mobile App
Abacus Bank will NEVER request through email, text, or unsolicited phone call your bank card number, account number, Social Security number, Personal Identification number (PIN) or password.
Loan Customer Service
We appreciate the opportunity to serve as your trusted financial partner and look forward to providing you friendly, local service before, during and after your loan closes.
For loan payment questions please email: LoanHelp@abacusbank.com
Call (212) 285-4770, dial "4" for English, then dial "2" for loan payment.
Please allow 24 hours for response by our loan payment customer representatives.
Contact Us
Customer Support Main Number: 1(212) 285-4770
| Loan Related Questions | Extension |
|---|---|
| New Loan Inquires | 6111 |
| Loan Payment | 6117 |
| Property Tax & Insurance | 6116 |
| Loan Payoff | 6115 |
| Other Loan Questions | 6118 |
Business Hours: Mon - Fri 9 am – 5 pm, EST
Email: loanservicing@abacusbank.com
8 Bowery FL3
New York, NY 10013
Fannie Mae Delinquency Management and Default Prevention
If you are having financial difficulties with your Fannie Mae loan and need to be considered for assistance, please contact us for options. Your primary contacts are listed below:
Samuel Cheung
Default Specialist
Email: SamuelCheung@abacusbank.com
Loan Servicing Dept.
Phone: (212)-285-4770 Ext. 2101
Fannie Mae Delinquency Management and Default Prevention
*Issue Escalation Process*
If you believe any of the issues below fit your situation...
- Allegations that Abacus Federal Savings Bank did not evaluate your situation for foreclosure prevention alternatives or that you were inappropriately denied a foreclosure prevention alternative.
- Inappropriate initiation or failure to suspend foreclosure actions.
- Other complaints or disputes regarding delinquency and default prevention with your Fannie Mae loan.
Please contact:
James Lynch
Loan Servicing Manager
Email: jameslynch@abacusbank.com
Phone: (212) 285-4770 Ext. 2110
Upon receipt of your request, we will within three (3) business days following receipt of your escalated case, acknowledge your inquiry in writing via e-mail, fax, or mail, and provide you with a date by which we will resolve the escalated case, which shall be no greater than 15 days from the receipt date of the inquiry.
If we fail to resolve the escalated case by the stated date, we may extend the resolution date for an additional 15 days; however the total time for resolution of an escalated case will not exceed 30 days.
Within five business days of identifying the proposed resolution, we will communicate to you in writing the proposed resolution and next steps, if applicable.
To check to see if your loan is a Fannie Mae loan, utilize the website addresses below: