How To Protect Your Account
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Abacus Bank will NEVER request through email, text, or unsolicited phone call your bank card number, account number, Social Security number, Personal Identification number (PIN) or password.
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Locate Us
Branch hours are temporary changed to support our continued efforts to keep our customers and employees safe during this challenging time.
Please use our new Branch Call Center which has live customer service representatives.
| Call Center |
| Tel: 1-212-285-4770 press 4 then press 1 |
| Business Hours: |
| Mon-Fri: 8:30AM-4:00PM |
| Sat and Sun: 9:30AM-3:00PM |
- Bowery Branch
Address:6 Bowery, New York, NY 10013
Tel:1-212-285-4770
Fax:1-212-566-4067
Business Hours:
Mon - Fri: 9:00AM-3:00PM
Sat: Closed
Sun: 10:00AM-2:00PM - World Trade Center Branch
Address:116 Nassau Street, New York, NY 10038
Tel:1-212-941-8266
Fax:1-212-566-4067
Business Hours:
Temporary closed until further notice - Brooklyn Branch
4824 8th Ave, Brooklyn, NY 11220
(5518 8th Ave is permanently closed)
Tel: 1-212-566-0460; Fax: 1-212-566-4067
Business Hours:
Mon - Fri: 9:00AM-3:00PM
Sat: 10:00AM-2:00PM
Sun: Closed - Flushing Branch
Address:36-30 Main Street, Flushing, NY 11354
Tel:1-718-350-6555
Fax:1-212-566-4067
Business Hours:
Mon - Fri: 9:00AM-3:00PM
Sat: 10:00AM-2:00PM
Sun: Closed - Edison Branch
Address: 869 US Highway 1, Edison, NJ 08817
Tel: 1-732-650-0022
Fax:1-212-566-4067
Business Hours:
Mon - Fri:
9:00AM-2:00PM
Sat & Sun: Closed - PA Branch
Address:147 North 10th Street, Philadelphia, PA 19107
Tel: 1-215-627-9200
Fax:1-212-566-4067
Business Hours:
Mon - Fri:
9:00AM-2:00PM
Sat & Sun: Closed
Contact Us by Phone
- Please contact our Call Center(information provided above) for online banking and mobile banking login issues during Call center business hours.
- 24/7 Telephone Banking Services: Please call 1-888-818-6613. Telephone banking is available in English and Mandarin.
- For other inquires or issues, please call the main number 212-285-4770 then followed by a 4 digits extension number, Monday through Friday, 9:00am to 5:00pm EST.
| Department | Extension |
| New Loan Inquires | 6111 |
| Loan Payment | 6117 |
| Property Tax & Insurance | 6116 |
| Loan Payoff | 6115 |
| Other Loan Questions | 6118 |
| Secured Credit Card | 6126 |
| Debit Card, Wire or Check issue | 6126 |
| Accounting Dept. Accounts Payable | 2163 |
| Accounting Dept. Other Questions | 2169 |
Write to Us
Abacus Federal Savings Bank
6-8 Bowery, DOD 3rd Floor
New York, NY 10013
Email Us
For account related issues please email: onlinebanking@abacusbank.com
If you are an online Banking customer, please log in to Abacus Federal Savings online banking to send a secure email.
For loan payment questions please email: LoanHelp@abacusbank.com
For mortgage related issues please email: LoanServicing@abacusbank.com
Press Inquiries
Please contact Boya Li, Marketing Manager, for all press-related inquiries at boyali@abacusbank.com.
*Important: For your protection, DO NOT include confidential personal information such as account numbers or Social Security numbers in your message to us.