Contact
Call Center
Call 212-285-4770 during business hours (Mon–Fri 8:45 AM–5:00 PM, Sat–Sun 9:45 AM–3:00 PM) for banking questions and other inquiries.
24/7 Telephone Banking
Call 888-818-6613 any time, day or night. Available in English and Mandarin.
Online & Mobile Banking Help
For online banking and mobile banking login issues, please contact our Call Center during business hours.
Department Extensions
For other inquiries or issues, please call the main number at 212-285-4770 followed by a 4-digit extension number, Monday through Friday, 0am–5pm EST.
Department
Extension
Loans
New Loan Inquiries
6111
Loan Payment
6117
Property Tax & Insurance
6116
Loan Payoff
6115
Other Loan Questions
6118
Cards & Payments
Secured Credit Card
6126
Debit Card, Wire, or Check Issue
6126
Accounting
Accounting Department, Accounts Payable
2163
Accounting Department, Other Questions
2169
Call Center
Main Line
Tel: 212-285-4770
Write to Us
Abacus Federal Savings Bank
6-8 Bowery, 3rd Floor
New York, NY 10013
Attention: Department of Deposit
Email Us
If you are an Online Banking customer, please log in to your Abacus Federal Savings online banking account to send a secure email.
Don’t have an Online Banking Account? Enroll now → (enrollment link to be supplied by client)
Press Inquiries
Please contact xxxx (marketing dept) for all press related inquires at xxx@abacusbank.com
Important: For your protection, do not include confidential personal information such as account numbers or Social Security numbers in your messages to us.